Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: December 2024

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Introduction

This Privacy Policy explains how Minicabees Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal information. Minicabees Ltd operates from 10 Brassie Close, Basingstoke, RG24 9YH, United Kingdom.

We only collect the minimum personal data required to provide the services you request, including booking and arranging private hire transport. By using our website or services, you agree to the practices described in this policy.

Our Commitment

We are committed to protecting your privacy and ensuring your personal data is handled securely and in compliance with UK data protection laws.

Website Usage & Analytics

We may collect information about how visitors use our website to improve performance and customer experience. The legal basis for this processing is our legitimate interest.

  • IP address and approximate location
  • Browser type and operating system
  • Referral source
  • Pages viewed and visit duration

This data is collected through analytics tools such as Google Analytics and is used solely to improve website performance and customer experience.

Customer Information

When you make a booking or enquiry, we collect personal details necessary to manage bookings, communicate with you, and provide our services. The legal basis for this processing is the performance of a contract.

  • Name
  • Email address
  • Telephone number
  • Billing address

Journey & Transfer Information

To deliver your transport service, we collect journey-related information. This data may be shared with drivers or partner operators only where necessary to complete the journey.

  • Lead passenger name and contact number
  • Pick-up and drop-off locations
  • Travel route
  • Flight or service numbers
  • Travel dates and times

Payments & Card Details

We do not store or retain any card payment details. All payments are processed securely by trusted third-party payment providers, including Revolut and Stripe. Minicabees Ltd does not have access to full card details at any stage of the payment process.

Secure Payments

Your payment information is encrypted and processed through PCI-DSS compliant payment gateways, ensuring the highest level of security.

Communications

We may store records of communications with you for customer service and operational purposes. Where possible, payment details are excluded from recorded communications. Any accidentally captured payment data is deleted.

  • Emails and messages
  • Call recordings (where applicable)
  • Customer service interactions

Legal & Regulatory Obligations

We may process personal data where required to comply with legal obligations, protect our legal rights, or defend legal claims. This includes compliance with private hire licensing and financial regulations.

Data Retention

Personal data is retained only for as long as necessary. Our retention periods are as follows:

  • Customer and transaction records: Up to six years (in line with UK financial regulations)
  • Journey data: Up to one year
  • Correspondence data: Up to eighteen months

Your Rights

Under UK data protection law, you have the following rights:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent where applicable

Requests may require identity verification and will be handled within legal timeframes. To exercise your rights, please contact us using the details below.

Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Minicabees Ltd

10 Brassie Close, Basingstoke, RG24 9YH, United Kingdom

Sales@minicabees.co.uk +442080509010